Title VI Complaint Form and Procedure
Any person who believes she or he has been discriminated against on the basis of race, color or national origin, by Delaware County Transit (hereinafter referred to as DCT) may file a Title VI complaint by completing and submitting this form. DCT investigates complaints received no more than 180 days after the alleged incident. DCT will process complaints that are complete.
You may complete and submit the form below OR print the form here and mail the completed forms to:
Title VI Coordinator
Delaware County Transit
119 Henderson Court
Delaware, Ohio 43015
Once the form is received, DCT management will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.
DCT has 30 business days to investigate the complaint. If more information is needed to resolve the case, DCT may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 15 business days, DCT can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or letter of finding (LOF). A closure letter summarizes the allegations and state there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training to staff, or other action will occur. If the complainant wishes to appeal the decision, she/he has 15 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.