Reasonable modification means that “the nature of an individual’s disability cannot preclude a public transportation entity from providing full access to the entity’s service unless some exception applies.” DCT will make reasonable modifications in policies, practices, or procedures when such accommodations are necessary to avoid discrimination on the basis of disability unless the recipient can demonstrate that making the accommodations would fundamentally alter the nature of the service, program, or activity or result in an undue financial and administrative burden.
Passengers are permitted to bring personal utility carts on Delaware County Transit vehicles as long as the carts meet the following criteria: Please refer to the Utility Cart Policy.
Passengers must cancel previously scheduled trips at least one hour prior to the scheduled pick-up time. Excessive cancellations (4 within a 28 day period) or excessive no-shows (2 within a 28 day period) will result in a 14 day suspension. Please see DCT’s No Show Policy.
During bad weather and poor driving conditions, Delaware County Transit will continue to make every attempt to provide uninterrupted service. However, the safety of our passengers and our drivers is our first priority. Please be patient if we are not on time for your scheduled pick-up. During bad weather Delaware County Transit will continue to provide service as long as it can be performed safely and as long as we are not asked by the sheriff’s department to discontinue service. Please feel free to call to check on the status of your ride.
All vehicles have complaint forms available. Ask the driver if you do not see them. The complaint process is outlined in the complaint form. All complaints should be addressed to Delaware County Transit 119 Henderson Court Delaware, Ohio 43015. All valid complaints will receive a response.
It is the policy of the Delaware County Transit to provide equal opportunity to all people who choose to ride any of the services Delaware County Transit offers.
Delaware County Transit does not exclude, deny services to, or otherwise discriminate against any person on the grounds of race, color, religion, sex, national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services provided by Delaware County Transit.
Delaware County Transit will transport service animals. Other pets and non-service animals may be carried on DCT; however they must be properly secured in a cage or carrier. The carrier must remain on/about your person at all times. Please see Service Animal Policy.
Due to the nature of Delaware County Transit’s service, passengers are limited to the quantity and/or size of items that can be transported. The limitation is based on the passenger’s ability to carry the item or items, unassisted, on and/or off the vehicle in one trip and without causing a disruption or inconvenience to other passengers or interfering with the safe operation of the vehicle. Limitations that may negatively affect other passengers or interfere with the safe operation of the vehicle are at the driver’s discretion. Please also refer to the Utility Cart Policy.
To ensure that Delaware County Transit can provide a safe and comfortable transportation experience, the Delaware County Transit Board has established a policy for abusive and/or disruptive passengers that may lead to suspension and/or termination of riding privileges and/or legal action. Please refer to the Abusive/Disruptive Passenger Policy.