FAQ
DCT is Delaware County Transit. DCT is the public transit service provided by the Delaware County Transit Board.
The transit board is a seven member governing board established and appointed by the Delaware County Commissioners under section 306 of the Ohio Revised Code.
The citizens of Delaware County own and operate the public transit system through the Delaware County Transit Board.
DCT’s service area includes all of Delaware County. In addition to this, we also provide transportation service to medical facilities in Franklin and other adjacent counties at an additional charge. One trip end must be in Delaware County.
DCT is a public transit system. This means that anyone can use the services.
Fares for services vary depending on the type of service used. Please see the General Public Fares section for more details.
DCT, like any other agency or business, has a limited source of revenue. We continually explore various funding opportunities to increase service availability.
Yes, DCT has a fleet of vehicles with wheelchair lifts that are handicap accessible. ADA regulations define a wheelchair as “a mobility aid belonging to any class of three or four-wheeled devices, usable indoors, designed for and used by individuals with mobility impairments, whether operated manually or powered.” DCT’s vehicle lifts handle a maximum capacity of 800 pounds with passenger included. Overall dimension for the platform is 48” x 34”. Which means chairs larger than that in length and/or width can’t be accommodated
No. However, COTA does go to the airport and DCT can be used to connect COTA on Sancus Road. DCT and COTA have an agreement to accept each others transfers from one system to the other. There may be additional costs if more than one DCT or COTA route is used to get to your destination.
It is not necessary to schedule all rides in advance. FLEX service within the City of Delaware can be schedule same day. Demand response service, however, does require advance scheduling. You must schedule at least before noon the working day before, up to two weeks in advance for Demand Response. This allows us time to properly schedule available vehicles to be at the right place at the right time.
Complaint forms are available both on-line and on all vehicles. Ask the driver if you can’t find them on a vehicle. Written complaints should be mailed to Delaware County Transit 119 Henderson Court, Delaware, Ohio, 43015
Rider Complaint Form
ADA Complaint Form
Title VI Complaint Form
No, however, your mother will need to complete an application and be certified as needing a personal care attendant (PCA). Once approved, one attendant may ride at no charge. Please contact the office at 740-363-3355 to request the application.
Yes. Delaware County Transit will transport service animals. Other non-service animals may be carried on DCT; however, the animal must be properly secured in an enclosed carrier. The carrier must remain on/about your person at all times. Please see Service Animal Policy
Yes, reduced fare on FLEX service is available. An application process is necessary to obtain a DCT Reduced Farecard. Another option is for the rider to show the driver a Medicare Card or Social Security Disability Award Letter each time the bus is boarded to receive a reduced fare equal to 50% of the FLEX base fare. Call 740-363-3355 to speak with an eligibility administrator for details or questions.
DCT encourages all riders to cancel previously scheduled trips at least one hour prior to the scheduled pick-up time. DCT understands that situations can sometimes change such as someone else offers you a ride, but DCT still has to complete this trip if you don’t call and cancel. This unnecessarily costs you, as well as other taxpayers money, so DCT has a “No Show ” policy that states that DCT will suspend privileges for excessive cancellations or No-Shows.