FAQ

DCT is Delaware County Transit. DCT is the public transit service provided by the Delaware County Transit Board.

The transit board is a seven member governing board established and appointed by the Delaware County Commissioners under section 306 of the Ohio Revised Code.

The citizens of Delaware County own and operate the public transit system through the Delaware County Transit Board.

DCT’s service area includes all of Delaware County. In addition to this, we also provide transportation service to medical facilities in Franklin and other adjacent counties at an additional charge. One trip end must be in Delaware County.

DCT is a public transit system. This means that anyone can use the services.

Fares for services vary depending on the type of service used. Please see the General Public Fares section for more details.

DCT, like any other agency or business, has a limited source of revenue. We continually explore various funding opportunities to increase service availability.

Yes, DCT has a fleet of vehicles with wheelchair lifts that are handicap accessible.

DCT and COTA accept transfers between our fixed route systems. If you are heading to Columbus or coming back from Columbus you pay just one low fare. Be sure to ask the driver for a transfer. DCT and COTA meet at various times during the day at the Crosswoods Park-N-Ride. Please check out our Green Route for times.

No. However, COTA does go to the airport and DCT can be used to connect COTA at the Crosswoods Park-N-Ride. DCT and COTA have an agreement to accept each others transfers from one system to the other. There may be additional costs if more than one DCT or COTA route is used to get to your destination.

It is not necessary to schedule all rides in advance. If you use any of DCT’s fixed routes, you only need to be at the indicated stop at the scheduled time. Demand response service, however, does require advance scheduling. This allows us time to properly schedule available vehicles to be at the right place at the right time.

Complaint forms are available both on-line and on all vehicles. Ask the driver if you can’t find them on a vehicle. Written complaints should be mailed to Delaware County Transit 119 Henderson Court, Delaware, Ohio, 43015

Rider Complaint Form
ADA Complaint Form
Title VI Complaint Form

Yes. All valid complaints receive a response. The administration staff and the transit board use complaints as a means to continually evaluate our service and performance.
No, however, your mother will need to complete an application and be certified as needing a personal care attendant (PCA). Once approved, one attendant may ride at no charge. Please contact the office at 740-363-3355 Opt 2 to request the application.

Yes. Delaware County Transit will transport service animals. Other non-service animals may be carried on DCT; however, the animal must be properly secured in an enclosed carrier. The carrier must remain on/about your person at all times. Please see Service Animal Policy

Yes, reduced fare on fixed routes is available. An application process is necessary to obtain a DCT Reduced Farecard. Another option is for the rider to show the driver a Medicare Card or Social Security Disability Award Letter each time the bus is boarded to received a reduced fare equal to 50% of the fixed route base fare. Call 740-363-3355 Opt 2 to speak with an eligibility administrator for details or questions.

Reduced Fare Application

DCT encourages all riders to cancel previously scheduled trips at least one hour prior to the scheduled pick-up time. DCT understands that situations can sometimes change such as someone else offers you a ride, but DCT still has to complete this trip if you don’t call and cancel. This unnecessarily costs you, as well as other taxpayers money, so DCT has a “No Show ” policy that states that DCT will suspend privileges for excessive cancellations or No-Shows.

It is not mandatory, however, for the safety of your child, we always encourage the use of car seats and/or seatbelts while traveling on DCT. If you are using a carseat, the driver is not permitted to assist in securing the seat on the bus.